Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered domestic courier companies and /or our own delivery services only.
We do not ship any of the listed products out of Sri Lanka unless agreed on a case by case.
Orders are shipped within 5 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to the Courier Company.
The Pot Story is not liable for any delay in delivery although it will inform the customer of any such delays.
Delivery of all orders will be to the doorstep of the address as provided by the customer and a responsible person at the customer site must confirm receipt of delivery in good order.
Usual delivery day will be Friday.
Where the mode of payment is COD (cash on delivery) the customer must hand over the relevant cash amount to the delivery person at handover of goods.
A pre agreed delivery fee based on weight and travel distance will be applicable. This will include the loading and unloading of Items from door to door.
TPS reserves the right to refuse deliveries which are out of its service areas.
Online payment will be accepted once e commerce is activated on www.thepotstory.com
COD (cash on delivery) is applicable if delivery is undertaken by TPS. Payment will need to be made in cash at hand over of goods or deposited to the Bank Account prior to delivery.
Pick up from store will be applicable if requested from 31/2 Welikada Road, Kotuwegoda, Rajagiriya. Full payment in cash will be required at the point of purchase.
For large orders, an advance payment will be required as agreed by the customer and TPS.